CloudHawk Privacy Policy

Issue date: March 1, 2021

Effective Date: March 1, 2021

Welcome to the CloudHawk App!

The CloudHawk Privacy Policy ("this Privacy Policy") states your rights and explains how CloudHawk collects, uses and stores your personal information. Please read and accept this Privacy Policy and any other supplemental documents before using CloudHawk services.

This Privacy Policy applies to the functions and services provided by CloudHawk products (including functions and services that collect, store and edit personal data or add, delete and control devices). It does not apply to any other third-party products and services (“Third Party Services”). Before using a Third Party Service, you should familiarize yourself with the functionality and corresponding privacy policy of any Third Party Service.

This Privacy Policy contains the following sections:

• 1. What information do we collect
• 2. How we store your information
• 3. How we protect your information
• 4. How we use your information
• 5. Information Sharing and Disclosure
• 6. How to access and manage your personal information
• 7. Children/minors
• 8. Changes to this Privacy Policy
• 9. Miscellaneous
• 10. Contact us

1. What information do we collect

CloudHawk will use the following methods to collect information you provide, give your consent or generate information:

• 1.1 Account registration information: When you register for CloudHawk service, you need to provide your mobile phone number, email address or Facebook/Wwitter account (we will collect your username and user ID). If you do not provide this information, you will not be able to access all services provided by CloudHawk . If you provide your mobile phone number or email address, you can choose whether to provide your gender, name, age, occupation, address and zip code. If you do not provide this information, you may not be able to access after-sales service, but your access to other CloudHawk services will not be affected.
• 1.2 In order to improve your user experience when you use the CloudHawk application to control, charge and configure your robot lawn mower, enable us to identify errors, malfunctions and compatibility issues, improve our services and protect your account information, we will Gather the following information:
  • 1.2.1 Device data: We will collect information on the device you use to access CloudHawk services (depending on the necessary access rights granted) to identify compatibility issues. This information includes your model, operating system, and system version.
  • 1.2.2L log data: In order to protect your account information and prevent unauthorized access, we may contact you at any time to confirm that your account has been accessed by you. In addition, we will collect log data, including the last device and IP address used to access your account, and the time your account was last accessed. When you report a problem to us, we can identify your current software version and notify you if an update is required.
  • 1.2.3 Permission data: When you use CloudHawk services, we will obtain the necessary device permissions required for the functions you use. If you do not grant these permissions, you will not be able to access the corresponding functions. These permissions include:

permissions	Features and Purpose
add album	Generate a QR code and save it to a new album
request camera access	Take a photo of your avatar, scan a QR code, add a new device
access photo album	Choose a photo for your profile picture, then scan a QR code to add a new device
Access GMS Network Information	Establish TCP connection when network changes
Access Wi-Fi network information	Get Wi-Fi information for network configuration
Allows an application to change the Wi-Fi connection state	Establish a peer-to-peer Wi-Fi connection
Allows the background to terminate running processes	exit the application
Allow access to vibrator	vibration reminder
Use the wakelock feature in the power manager to keep processes alive while the screen is off	keep process alive
access external storage	Access files on your phone, such as pictures with QR codes (to add a new device) or profile pictures
Write files to external storage	store application information
access your phone status	Access your model and system version
access to the internet	enable the application to access the internet
access network status	Access your device's network status
Allow Wi-Fi multicast reception	Network Configuration
Allows an app to access cell IDs or Wi-Fi hotspots for approximate location	Wi-Fi positioning (for Google Maps SDK)
Allows the application to obtain accurate location (e.g. via GPS)	Google Maps location
Allows applications to access low-level system log files	print error log
Allows an application to wake up the device	Keep the process alive (for Firebase SDK)
Allows an application to access additional location provider commands	Positioning (for Google Maps SDK)
Allows an application to change the state of network connections	establish a point-to-point connection
Allows the application to call the Bluetooth permission of the mobile phone	For device Bluetooth communication and Bluetooth network distribution

The features and services we provide are regularly updated. If a function or service is not listed above and we need to collect your personal information, an on-screen prompt will be displayed or a notice will be posted on our website informing you of the content, nature and purpose of the information we need to collect and obtain Your consent.

2. How we store your information

We strictly abide by all laws and regulations and user requirements, and should only collect your information for the purposes listed below. If we need to use your information for other purposes not listed below, we will notify you and ask for your consent.

2.1 Where your information is stored

By law, all information collected and generated within the European Union shall be stored in Frankfurt, Germany.

2.2 How long we store your personal data

Normally, we will only retain your personal data (such as username, mobile phone number and email address) for the purposes for which we collected it. Optional personal information, including your age, occupation, gender, address and zip code, will be stored according to your account preferences.

If a product or service is discontinued, we will send a push notification or post a notification to notify you. In addition, we will delete or anonymize your personal information within a reasonable period, stop collecting personal data, and delete access to third-party applications and services to prevent third-party services from collecting and continuing to use your personal information.

3. How we protect your information

3.1 We are committed to preventing the loss, inappropriate use or unauthorized access of your personal data.

3.2 We use a series of appropriate security measures to protect your information. These include encryption technologies (such as SSL/TLS) and data anonymization.

3.3 We use specialized data management systems and processes to ensure data security. For example, we strictly limit the number of users who may have access to such information, require those users to abide by confidentiality obligations, and conduct regular audits.

3.4 If data security is compromised (for example, your personal data is disclosed), we will activate emergency plans in accordance with laws and regulations to control the incident. In addition, we will send push notifications or post notifications to inform you of the situation and its potential impact on you, as well as the remedial measures we have implemented.

4. How we use your information

• 4.1 When you use CloudHawk services, the information we collect is used to provide better services and user experience. This information will be used for the following purposes:
  • 4.1.1 Purpose of Security: We will use the information we collect to improve the security and reliability of CloudHawk services. This includes detecting, preventing and responding to fraud, abuse, illegal activity, security risks and technical failures that could harm CloudHawk , our users or the general public.
  • 4.1.2 Purpose of Communication: We will use the information we collect (for example, your email address or mobile phone number) to communicate with you. For example, we may contact you if we become aware of suspicious activity (for example, an attempt to access your CloudHawk account from an unusual location ). We may also contact you to inform you of changes or upgrades to our services, or to request feedback.
  • 4.1.3In order to comply with relevant laws and regulations and government policies/instructions.

We do not use your personal information for profiling, personalized recommendations or marketing purposes. If we use your personal information beyond the scope that is directly or reasonably relevant at the time of collection, we will notify you again and obtain your explicit consent before using your personal information.

4.2 We will use your personal information according to your preferences and any relevant agreements. For example, you have the right to decide what information is displayed in the " CloudHawk " application and how end user information is displayed.

• 4.3 According to relevant laws, regulations and national policies, we may collect and use your personal information without your consent under the following circumstances:
  • 1) Circumstances directly related to national interests, including national security and national defense; Circumstances directly related to major public interests, including public security, public health and other circumstances that the public is entitled to know.
  • 2) Circumstances directly related to criminal investigations, prosecutions, trials or execution of judgments.
  • 3) In order to ensure important legal interests, such as your or others' life or property, but if it is difficult to obtain your consent.
  • On 4), you have publicly disclosed your personal information.
  • 5): We collect your personal details from information lawfully disclosed to the public, such as lawful news reports or government releases.
  • 6) If it is necessary to use your personal information to establish and perform a contract according to your requirements.
  • 7) In order to maintain the security and stability of the products and services we provide, such as identifying and resolving faults.
  • 8) Other circumstances stipulated by law.

5. Information Sharing and Disclosure

5.1 Under no circumstances will we share or transfer your personal information to third parties.

5.2 We will not disclose your personal information. If disclosure is necessary, we will inform you of the purpose of the disclosure, the type of information disclosed and any possible sensitive information, and request your explicit consent.

5.3 As our business continues to grow, we may engage in mergers and acquisitions, asset transfers and other transactions. We will inform you of the nature of such circumstances and continue to protect or require the new controller of your information to continue to protect your personal information in accordance with the standards required by law and regulation and this Privacy Policy.

5.4 We may be required to disclose your personal information as required by law or as directed by law enforcement.

6. How to access and manage your personal information

We provide a settings interface to enable you to access, change and delete your personal information and delete your CloudHawk account. To configure preferences, follow the instructions in the sections below:

• 6.1 View your profile picture, nickname, gender, name, age, occupation, address, zip code, mobile phone number, email address and other basic personal information:
  • In the CloudHawk app, touch "User Profile" or touch your profile picture.

• 6.2 Deletion of your personal information:
  • In the CloudHawk app, touch "User Profile" or touch your profile picture. Touch the row containing the information you want to delete. Delete the text, touch "Completed".

• 6.3 Changes to your personal information:
  • 1) In the CloudHawk app, touch "User Profile" or touch your profile picture.
  • 2) Touch the row containing the information you want to change.
  • 3) Change the information and touch "Done".

• 6.4 Deleting your account:
  • 1) Launch the CloudHawk app and touch "Settings".
  • 2) Touch "Account Settings".
  • 3) Touch "Account Cancellation".
  • 4) Touch "Yes".
  • 5) Touch "Confirm" and wait for the verification code.
  • 6) Enter the verification code and touch "Confirm".
  • 7) Your account has now been deleted.
• Note: When your account is deleted, we will delete your personal information.

7. Children/minors

We are committed to protecting the personal information of minors. According to relevant laws and regulations, if you are a minor, you must obtain the written consent of your parents or legal guardians before using CloudHawk services. If you are the guardian of a minor and have any questions about the personal information of the minor in your care, please contact us using any of the methods in Section 10.

8. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If there are any changes to the terms in this Privacy Policy, we will display the revised version in a push notification or pop-up window.

9. Miscellaneous

The user rights and data protection measures stipulated in this agreement apply to all users of CloudHawk services. Please refer to this document when using the CloudHawk service.

10. Contact us

For complaints, suggestions or inquiries about personal information of minors, please contact us through http://www.sumecpower.com/. You can also email your inquiries to tools_app@sumec.com.cn.

We will investigate your inquiry as soon as possible and respond within 30 days of verifying your user credentials.